By paying for the service, the customer also confirms that they have read and agreed to the terms and conditions of the service provider, which are located in all sales offices and on our website at www.kliin.ee/tingimused/

The price list for the provision of services applies to products brought to the laundry, the cost of which does not exceed 400 euros. If a product costs more than 400 euros, the customer must inform the customer service representative about this, who will then decide whether the product will be accepted or not. For expensive products, the agreed price applies. If upon receipt of the product it becomes evident that it is heavily soiled or hidden defects or stains appear during cleaning, which were not removed during normal washing, the service provider has the right to add a special processing fee of up to 100% of the normal service price or agree on an additional price. If no agreement is reached, the service provider has the right to refuse further cleaning of the product. If the product cannot be cleaned with special treatment, then the special treatment fee will not be charged from the customer.

The service time is 72 hours. It is also possible that the special term is agreed with the customer. This does not apply during campaign periods. During the campaign periods, the service time can be up to 30 working days. When the product has been cleaned, a notification is sent via SMS to the customer's phone. If the customer has not received the message within 7 days, they should contact the laundry house, because occasionally the SMS notification does not reach the customer for reasons beyond our control.
We keep the cleaned products free of charge for up to 30 days from the date of receipt. After this time, a storage fee of 1 euro per day applies. If six months have passed since the time of receipt of the product, the product will either be destroyed or donated to charity.
To provide a better service, all customer service activities are saved.