Impeccable cleanliness, impeccable reliability
Our mission is to provide a high-quality service for cleaning clothes and other textile items. We want to make people's lives more comfortable and at the same time create a trusting relationship to ensure the customer's complete peace of mind. In order to improve our competencies, we continuously undergo training sessions to familiarise our employees with new technologies and techniques.
Services
Dry cleaning
Dry cleaning is a method in which a perchlorethylene solution is used instead of water for cleaning clothes and other textiles. This is called dry clean.
Cleaning of work clothes
Work clothes must be maintained regularly, this helps to prolong the life of the clothes. Work clothes in daily use must be cleaned according to the intensity of use, but not less than once a week. This guarantees the comfort, cleanliness and good health of the wearer.
Carpet cleaning
We also offer a cleaning service for soft bottom carpets. The carpet or rug definitely needs to be cleaned at least once a year. This ensures a long life and good appearance of the carpet. Wet cleaning removes dirt from the carpet that the vacuum cleaner cannot achieve alone.
Laundromat
You can wash and dry your clothes yourself at the laundromats. Our washing machines have four washing programmes (laundry 40 °C, 30 °C, 30 °C and delicate mode 30 °C). In addition you can choose pre-wash, additional rinse and additional spin. Detergents are dispensed automatically according to the washing programme.
Doing laundry
We provide laundering for bed linen, blankets, pillows, mattress covers and various items of clothing. Any maintenance wears the fabric and may reveal hidden or wear-related defects in the product. The occurrence of such defects is not related to the inefficiency of the washing technology, but rather the reasons mentioned above.
Clothing repair
We offer clothing repair at Kliin’s Tartu office. We perform repairs of various garments. We have professional sewing machines and trained staff. So your clothes will be exactly as comfortable and high quality as new ones after visiting us.
Terms of service and maintenance symbols
By paying for the service, the customer also confirms that they have read and agreed to the terms and conditions of the service provider, which are located in all sales offices and on our website at www.kliin.ee/tingimused/
The price list for the provision of services applies to products brought to the laundry, the cost of which does not exceed 400 euros. If a product costs more than 400 euros, the customer must inform the customer service representative about this, who will then decide whether the product will be accepted or not. For expensive products, the agreed price applies. If upon receipt of the product it becomes evident that it is heavily soiled or hidden defects or stains appear during cleaning, which were not removed during normal washing, the service provider has the right to add a special processing fee of up to 100% of the normal service price or agree on an additional price. If no agreement is reached, the service provider has the right to refuse further cleaning of the product. If the product cannot be cleaned with special treatment, then the special treatment fee will not be charged from the customer.
Üldjuhul on teenuse osutamise aeg 72 tundi, kuid sõltuvalt hooajast võib teenuse osutamise aeg olla kuni 30 tööpäeva. Kui toode on puhastatud, saadetakse teade SMS-iga kliendi kontaktnumbrile. Juhul kui klient ei ole sõnumit 7 päeva jooksul saanud, tuleks pesumajaga ühendust võtta, sest esineb olukordi, kui meist mitteolenevatel põhjustel SMS-teavitus kliendini ei jõua.
Valmis tooteid hoiustame tasuta kuni 30 päeva alates kättesaamise tähtajast, edasi rakendub hoiustamise tasu 1 € päevas. Kui toote kättesaamise tähtajast on möödunud 6 kuud, siis toode kas hävitatakse või annetatakse heategevuseks.
Klientide paremaks teenindamiseks klienditeenindus salvestatakse.