We are located in the Zeppelin shopping center.
We can be conveniently reached from the car park on the gorund floor of the shopping centre and by using a separate entrance (see photo).
Zeppelini kaubanduskeskus
Turu 14, 51004 Tartu
We are open
These terms and conditions of service provision (hereinafter the Terms) govern the relationship between the Service Provider and the Client in the provision of services. The Service Provider has the right to change the terms and conditions. Changes will be published on the website and will be valid from the date of publication; orders already accepted will be subject to the version valid at the time of the order.
Before purchasing the service, please carefully read our terms and conditions of service, and consult with a customer service representative if necessary. By paying for the service, you confirm that you agree to our terms and conditions.
To better serve our customers, we have video surveillance that allows for audio recording.
Video surveillance (with audio recording if necessary) is used in service areas on the basis of a legitimate interest to protect property and employees and to prove disputes and statements of intent. Only authorized employees have access to the recordings. The recordings are retained for up to 45 days or longer if necessary to resolve a dispute or claim.
The customer card entitles you to receive a loyalty discount of at least 10% of the service price at Kliini laundries and a campaign discount in the event of campaigns. The campaign discount is applied to the regular price of the service. By filling out the customer card form, the Customer confirms that he has read and agrees to our terms and conditions of service provision. In addition, the Customer agrees to receive information about the completion of the service and our company's special offers. The customer card is paid and costs €3.50. The card is personal and cannot be passed on to third parties.
The Service Provider processes the Customer's personal data for the purpose of providing the service, managing the order, customer communication, protecting rights, and fulfilling legal obligations.
The usual deadline for providing the service is 72 hours, but this may change depending on seasonality, workload, technological processes and supply chain. The Service Provider will inform the Client of this before receiving the service or within a reasonable time if the deadline is extended.
The Service Provider has the right to temporarily interrupt the service due to equipment maintenance, repairs, technological changes or other circumstances beyond the control of the Service Provider. In such a case, the Service Provider is not liable for exceeding the deadlines or for any damage resulting therefrom.
Once the product has been cleaned, a notification will be sent via SMS to the customer's contact number. If the customer has not received the message within 7 days, the laundry should be contacted, as there are situations when the SMS notification does not reach the customer for reasons beyond our control. The Service Provider considers the notification to be delivered if it has been sent to the phone number or e-mail address provided by the Customer. The Service Provider is not responsible for the delivery of the notification if the reason is due to circumstances beyond the control of the Service Provider.
We store finished products free of charge for up to 30 days from the date of receipt, after which a storage fee of €1 per day will be applied to cover the service provider's storage costs. If the Client does not pick up the product within 6 months from the completion of the service or refuses to pay the storage fee and does not respond to at least two written reminders within 14 days, the Service Provider has the right to destroy, donate or sell the product to cover the storage costs and other debts of the Client.
The customer is deemed to have abandoned the product if he or she has not collected the product by the deadline set out in this clause. The service provider is not liable for compensation for the value of the abandoned product.
Please remove clothes, rugs, pillows, blankets, and laundry brought from the laundry room from the plastic bag, as they may contain residual moisture, which can cause mold and unpleasant odors.
The prices in the price list apply to products with a value not exceeding 500 euros per product. If the value of the product exceeds 500 euros, the Customer is obliged to notify the Company before the product is delivered.
If the value of the product exceeds €500, the customer is obliged to inform the customer service representative, who will decide whether to accept the product. For more expensive products, a negotiated price applies. If the Customer does not inform of a higher value before the product is delivered, the product value is considered to be a maximum of €500.
The price listed in the price list includes standard product maintenance. The customer must take into account that depending on the intensity of use and materials, not all stains may be removed.
If upon receipt of the product, there is evidence of heavy soiling or stains that cannot be removed with standard cleaning, the service provider has the right to add a special treatment fee of up to 100% of the standard price to the service price; the amount of the special treatment fee will be confirmed before the work begins. If no agreement is reached, the service provider has the right to refuse to clean the product. If the product does not become clean as a result of the special treatment, the special treatment fee will not be applied. The service provider warns that the color of the product may change during the special treatment and the product may retain a specific odor.
Weighted items are weighed upon receipt and each customer's laundry is washed separately. The customer is required to sort the weighted items by color (straight and mixed laundry), provided that they can be washed together. If the customer does not have sorting skills, the customer service representative must be informed and the laundry will be sorted together.
For sorted laundry, the minimum price for each sorted load is the price of 4 kg of the corresponding load. Unsorted laundry is washed together. The service provider does not sort laundry independently and is not responsible for damage caused by dyeing products. For straight and mixed laundry, the minimum estimated load per machine is 4 kg.
If the care instructions allow hand washing, the hand washing program specified by the device manufacturer is used.
We recommend that you review the service result immediately upon receipt and submit any claims immediately. It is significantly more difficult to satisfy later claims, as it is difficult for the customer to prove that the product has not been used in the meantime or that the problem did not arise after maintenance.
The customer may not use, wash, repair or otherwise modify the product before the claim is resolved. The service provider has the right to choose the solution to the claim: repeat service, price reduction or refund of the service fee.
By bringing the product to be cleaned, the customer understands that it is a used item and that it is not possible to return a new product after cleaning. Due to the different materials and the lack or incorrectness of manufacturers' care instructions, it is not always possible to ensure that the materials will respond correctly to cleaning.
The service provider is liable for damage caused by the service provider's negligence.
If the washing instructions are missing (cut off, destroyed or illegible), cleaning is 100% the customer's responsibility.
The service provider cannot be held responsible for the durability of buttons, snaps, locks, buckles, and glued, sewn, embroidered, or ironed decorations, as their degree of wear and condition cannot be assessed in advance.
If the manufacturer places care instructions on the product (for example: machine washing), he must also ensure that the seams and accessories (locks, zipper pulls, emblems, etc.) of the product are subject to the permitted care for at least 24 months from the date of its use, after which the responsibility passes to the owner of the product. The service provider is not aware of the degree of depreciation of buttons, snaps, zipper pulls, buckles, glued-sewn, embroidered or ironed decorations, the environment in which they have been, the degree of wear due to the frequency of use and their age-related characteristics. Therefore, it is not possible to guarantee the correct reaction of buttons, snaps, zipper pulls, buckles, glued-, sewn, embroidered or ironed decorations to cleaning and they may become unusable and/or detach from the garment.
Although we use the best available technology when providing the service, not all stains may be removed from the product during the process. We achieve the best result if the customer provides truthful information about the circumstances of the stain formation. In addition, it is important to know that the product brought for cleaning also depreciates during the cleaning process. Every operation performed on the product affects it, as a result, a change in color may occur, depending on use, seams may tear, the product may lose its fluffiness (volumetric products, quilted and down jackets or coats). This risk increases with each wash. By bringing the product to the cleaner, the Customer is aware of such influences and takes them into account.
The laundry is not responsible for items left in your pocket or for any damage caused to or by them.
The following products are taken into service only at the customer's own risk:
Dry cleaning is a method of cleaning clothes that uses a perchloroethylene solution instead of water as the working solution to clean clothes and other textiles. This is called dry cleaning. Dry cleaning is primarily used to clean clothing items made of several different materials (suits, suits, coats, etc.) or other similar products. Although some manufacturers allow sleeping products to be maintained only in a perchloroethylene solution, we do not recommend buying these products because this substance is a strong poison and can be harmful to health.
Laundry, or wet cleaning, is suitable for the care of bed linen, blankets, pillows, mattress covers and various clothing items. We offer laundry services as a complete solution, which includes the following services:
This service is ordered additionally (special processing).
The price listed in the price list includes the standard care of the product. When caring for these products, the customer must take into account that, depending on the intensity of use and the materials used in the manufacture of the product, not all stains will be removed. If special treatment (bleaching) is requested, the product may change color and retain a specific smell of the special treatment agents. The customer must take this into account. For special treatment, the customer must additionally pay 50-100% (depending on the degree of soiling) of the standard care price. Regardless of the product's care instructions, it must be taken into account that each wash causes wear and tear on the product, which may cause tears (especially on pillows), color changes, and loss of fluffiness. In such a situation, the service provider's liability is limited. Especially when washing blankets and covers, the customer must take into account that the dimensions of the product may decrease, as this depends on the properties of the product's materials.
In a self-service laundry, you can wash and dry your own clothes. The customer is aware that the use of the self-service laundry is entirely at his own risk. Before using the machines, read the instructions in full. Any damage caused by the machines intentionally or through ignorance must be compensated to the service provider.
Before using the equipment, you must make sure that the previous user has not left any parts in the machine that could damage your laundry.
Carpets and heavily soiled or hairy clothes may not be washed in the laundromat, as washing them may damage the next customer's laundry.
Machine instructions are located in our self-service laundries. If you have any questions, please contact our customer service representatives. When using the machines, make sure that they are washing machines or dryers. Detergents and rinse aids are automatically dispensed into the self-service laundries; using your own products is not permitted.
By paying for the service, the client also confirms that they have read and accepted the terms and conditions of the service provider.
If the service is interrupted due to a machine failure, power or water outage, we will refund the service fee or offer a replacement, indirect damages will not be compensated.
We clean both hard-backed and soft-backed carpets. If you want to remove a specific odor from the carpet, you must order it additionally. Additional odor removal does not always guarantee the desired result, as it depends on the properties of the material used to make the product and the odor you want to remove.
In addition, it is important to know that:
or may shrink, the edges may curl;
The connecting threads of carpets can break in the wash if they have become brittle during use.
We maintain hard-backed carpets with Cleanvac equipment. We use the Ceanvac Combi B 260 carpet washing machine for washing carpets and the Cleanvac HTM 260 beater for beating. Before bringing carpets in for maintenance, we recommend that you familiarize yourself with the operating principles of the equipment on the manufacturer's website Cleanvac.com. Since many carpets do not have maintenance instructions, we recommend that the customer ask the carpet manufacturer or representative (the store where the carpet was purchased) before bringing the carpet in for maintenance whether this method can be used to maintain the carpet, because we maintain carpets only at the customer's own risk.
During standard carpet cleaning, we only clean one side of the carpet. If the client wants to clean both sides of the carpet, this service must be ordered additionally.
Maintenance is performed on carpets up to 2.30 m wide and 5.00 m long.
Yours sincerely,
KLIIN
